Shipping policy
At TH Wine Shop, we are committed to delivering your wines safely and promptly. Please review our shipping terms carefully before placing an order.
TH Wine Shop 致力於以最安全和迅速的方式送貨。請在下單前仔細查看我們的送貨條款。
Hong Kong Delivery 香港地區送貨
Free Delivery 免費送貨
We offer free delivery to standard Hong Kong urban areas for orders of HK$5,000 or above. Orders below this amount will incur a delivery fee of HK$250 per location.
凡購物滿港幣 $5,000 即可享免費送貨服務至香港市區單一地點。未達此金額之訂單將收取港幣 $250 送貨費。
Delivery Timeframe 送貨時間
Delivery will be arranged within 3-5 working days upon order confirmation. Remote areas may require additional scheduling time.
確認訂單後將於 3-5 個工作天內安排送貨。偏遠地區可能需要額外時間安排。
Remote Areas & Surcharges 偏遠地區及附加費
Delivery to the following areas will incur an additional surcharge of HK$350: Hong Kong International Airport, Tung Chung, Discovery Bay, Ma Wan, and Chek Lap Kok.
送貨至以下地區將額外收取港幣 $350：香港國際機場、東涌、愉景灣、馬灣及赤鱲角。
Walk-up buildings: Additional HK$50 per order will be charged for deliveries to walk-up buildings (3rd floor or above).
唐樓送貨：送貨至唐樓三樓或以上將額外收取港幣 $50。
Door signs and building markers are for reference only and may vary. Please ensure you provide a clear, detailed delivery address to avoid any confusion.
門牌及樓宇標誌僅供參考，可能有所不同。請提供清晰、詳細的送貨地址以避免任何混淆。
Delivery Address Changes 更改送貨地址
If you wish to change the delivery address or delivery date, please notify us at least 48 hours before the scheduled delivery. Additional charges may apply.
如需更改送貨地址或日期，請於原定送貨日期前最少 48 小時通知我們。額外費用可能適用。
Incorrect address: If the delivery address provided is incorrect or incomplete, we reserve the right to charge additional delivery fees or cancel the order.
地址錯誤：如客人提供之地址有誤或不完整，本店保留收取額外運費或取消訂單之權利。
Inspection Upon Delivery 收貨時檢查
It is the customer's responsibility to inspect all items at the time of delivery. If you notice any damage, leakage, or missing items, please inform the delivery staff immediately and contact us within 2 working days with photos or videos for verification.
客人有責任於收貨時檢查所有貨品。如發現任何損毀、滲漏或缺漏，請立即通知送貨人員，並於 2 個工作天內連同相片或影片聯絡我們以作查核。
Delivery to Commercial Locations 商業地址送貨
We deliver to restaurants, hotels, event venues, and offices. However, once the delivery is signed for, we are not responsible for any subsequent loss or damage.
本店可送貨至餐廳、酒店、宴會場地及辦公室。但貨品簽收後，本店不承擔任何其後的遺失或損毀責任。
International Shipping 國際送貨
We offer international shipping to selected countries and regions, including but not limited to Japan, Singapore, Taiwan, and other destinations. Delivery fees, timeframes, and regulations vary depending on the destination and order size. Please contact us for a shipping quote.
本店提供國際送貨服務至多個國家及地區，包括日本、新加坡、台灣及其他目的地。運費、時間及規定視乎目的地及訂單大小而定。請聯絡我們查詢運費報價。
Customs and import duties: Customers are responsible for all applicable customs duties, taxes, and import fees. TH Wine Shop is not responsible for any delays or charges imposed by customs authorities.
關稅及進口稅項：客人須負責所有適用之關稅、稅項及進口費用。TH Wine Shop 不負責因海關而產生之任何延誤或費用。
Contact Us 聯絡我們
For any delivery enquiries, please contact us at:
如有任何送貨查詢，請聯絡我們：
📧 Email 電郵: contact@thwineshop.com
📱 WhatsApp: +852 5793 0286